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Delete your account

You can delete your TMIYC account at any time. Deletion is permanent after a 14-day grace period.

Before you delete

  • Pause any live bots. Deletion halts the executor, but it's cleaner to wind down positions on the venue side first.
  • Withdraw any affiliate balance. After deletion the balance is not recoverable. Minimum withdrawal is $50 in USDT-TRC20.
  • Export your trade history. Settings → Data → Export. You'll get a ZIP with every trade, every order, every audit-log entry as CSV.
  • Disconnect exchange keys. Not strictly required — deletion unlinks them — but doing it yourself lets you verify they're gone on the exchange side.

Start deletion

Settings → Account → Delete account. You'll be asked to:

  1. Re-enter your password.
  2. Enter a fresh 2FA code.
  3. Type the word DELETE exactly.
  4. Optionally tell us why. This is the single most useful feedback we ever receive and helps us fix whatever pushed you away.

The grace period

For 14 days after you hit confirm, your account is suspended, not deleted. Logging back in within the window cancels the deletion and restores everything. This is deliberate — most "delete my account!" actions are triggered in anger and we want to give you an out.

During the grace period:

  • Live bots are stopped immediately
  • Sessions are revoked
  • Exchange keys are decrypted, exported back to you (email), then wiped
  • Affiliate link stops attributing new signups (existing attributions continue)
  • Forum posts stay visible but show "deleted user" instead of your nickname

After the grace period

On day 15 we run the hard-delete worker:

  • User row, sessions, 2FA secrets, password hash — deleted
  • Tickets and support messages — retained for 24 months under legal/accounting rules but scrubbed of direct identifiers
  • Trade and order records — retained for 7 years (AML rules), scrubbed of identifiers
  • Forum posts — author set to a synthetic "deleted user" account; content preserved unless you tick "also delete my posts" at the confirmation screen

We'll send a final confirmation email when the hard-delete completes. After that point, nothing we do will resurrect your account — a fresh signup with the same email works, but it's a fresh account.

GDPR / data requests

If you just want a copy of your data without deleting, use Settings → Data → Export. If you want us to delete specific records under GDPR Article 17 without deleting the whole account, open a support ticket; we respond within 30 days.